Questions
Your questions
If an answer here differs from a policy page, the policy page wins — tell us and we fix it.
Before you order
What is the delivery time?
Dispatch is from Indore, Madhya Pradesh. Allow 1-2 business days for us to pack and 3-9 business days for the courier, giving 4-11 business days overall as an estimate.
Is delivery free?
Free above ₹999. Below it, ₹49 flat — and you see the figure before the order is placed.
Is the page count sheets or pages?
We copy the figure the pack prints. Where a pack says 240 pages that is pages, not sheets, unless the pack itself says otherwise.
What are my payment options?
Two methods: UPI at checkout, or Cash on Delivery where the PIN code supports it. Cards are not accepted and no card data is collected here. There is no COD surcharge.
Can you give me a GST tax invoice?
We cannot. Jovelle Editions is not currently registered for GST, so no GST is added and there is no GSTIN to print on an invoice. An order invoice travels with the parcel instead.
Can I send something back?
Tell us within 10 days of delivery. The item does not have to be back with us inside that window — contacting us in time is what counts. For a change-of-mind return the item must be unused, in original packaging with invoice. A damaged, wrong or incomplete order is not held to that condition.
Returns, refunds and the goods themselves
Will fountain pen ink bleed through?
That depends on paper weight, which is on the page in GSM where the supplier gives it. We do not test inks and we do not make a claim the pack does not.
Are the planners dated?
Academic planners follow the dating printed on the pack. Undated planners are listed under their own category so the two are not confused.
Do you do exchanges?
No exchanges. Send the item back under the return policy, then order the one you actually want.
What if the item arrives damaged?
Write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video helps a claim along but is not a requirement. We arrange a replacement or refund where applicable, and we pay the return postage on a confirmed fault.
Can I collect in person?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.
How long does a refund take?
For a cancellation, 5-7 business days. For a return, 7 business days counted from when the item is back here and checked.