Order status
Where your order is
The timeline of an order, and the point at which a courier link appears.
The two references
Order ID
- Issued by us on your order confirmation email
- Use it in any message to us
- It exists from the moment the order is confirmed
Tracking number
- Issued by the courier once the parcel is collected
- Use it on the courier website
- It does not exist until dispatch, which is 1-2 business days after ordering
How to check where your order is
- Handling. Nothing appears on a courier site for the first 1-2 business days because the parcel has not reached a courier yet.
- Dispatch. When the courier collects we email the tracking number. Transit then runs 3-9 business days depending on the destination.
- Past the estimate. Once 4-11 business days has elapsed, contact [email protected] with both references and the chase becomes ours rather than yours.
How this catalogue travels
A twenty-pack crosses into a higher weight band, and heavier consignments are often held for a consolidated run rather than going out on the first vehicle.