Returns

Our return policy

A 10 days window, one clear split on who pays the postage, and no exchanges.

The figures

Return window10 days from delivery to tell us

Condition required (change of mind)Unused, in original packaging with invoice

Damaged, wrong or incompleteNot held to that condition — report within 48 hours of delivery

ExchangesNot offered — return and re-order instead

Restocking feeNone

Refund after a return7 business days from the day the item reaches us and is checked

Damage or wrong itemReport within 48 hours of delivery

Starting a return

One message to [email protected] within 10 days of delivery starts it. Include the Order ID. Hold the item until you hear from us. An unlabelled return is a parcel we cannot connect to a customer, and that costs days.

What counts is the date you write, not the date the item lands here. The 10 days is a notification window.

Who covers the postage

You do

Change of mind
Ordered the wrong size, width or colour
No longer needed once the occasion passed

We do

The item arrived damaged
The wrong item was sent
The order was incomplete or an item was missing

Condition on return

Bulk packs must come back with the shrink-wrap intact. A pack that has been split cannot be sold as a pack.

We cannot accept returns of notebooks that have been written in, and bulk packs with the wrap opened.

Refunds

Refunds go back to the original payment method. For a Cash on Delivery order we collect bank details by email to make the transfer. A refund is issued 7 business days after the returned item reaches us and has been checked.

Duplicate payments are their own case: confirmed, then refunded within 7 business days, with no requirement to send anything back.