Bulk packs stay in their shrink-wrapped block inside a double-wall carton, which is what keeps twenty covers from arriving with dented corners.
What that means in transit
A bulk pack of twenty hardcover journals is heavy and square, and it is the one order in this catalogue where the courier weight band changes the routing. Those go out double-boxed and often move a day slower than a single notebook.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.